Customers are also urged not to share any personal information with the scammers or return any phone calls. Payments taken by phone with a customer service representative are at the customer’s request only when they call 25.Ĭity of Rocky Mount customers who suspect they have received a call from a scammer are urged to hang up immediately and call a Customer Service representative at 25 to verify whether the city is attempting to contact them. All utility payments should be made directly to the city of Rocky Mount.Ĭity of Rocky Mount employees will instead instruct the customer to call Customer Service at 25 for possible assistance, or the toll-free number at 1-86 if the customer wishes to make a payment over the phone using the automated system. The city will also not instruct customers to wire funds, and there are no retail outlets authorized to accept payments on the city’s behalf at this time. The automated calling system number is 1-86. City of Rocky Mount employees will never demand immediate payment over the phone or ask a customer to meet them for payment.
However, this automated call will not provide the payment amount and due date.
The city of Rocky Mount Business and Collections Services department uses an automated calling system to remind customers of payments that are past due. Utility scammers may falsely identify themselves as city employees and threaten to disconnect services unless the customer makes a payment over the phone. With the onset of the winter heating season, the city of Rocky Mount is urging customers to be cautious of scammers. Although utility scammers work year-round, they tend to be more active in the peak winter and summer months when people rely on heat and air conditioning.
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